“Customer experience is the battleground in which customers are won and lost – it can no longer be regarded as a side project, it’s a necessity!”

“It takes twenty years to build a reputation and five minutes to ruin it. If you think about it, you’ll do things differently.”

Warren Buffet, Business Magnate and Philanthropist

“If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers!”

Shep Hyken, CX Expert and Keynote Speaker

Biffa Google Halfords Lloyds Bank Heinz Network Rail Sainsburys

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